Feedback & Complaint Register

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Feedback & Complaint Register.

Carepro Disability Service is committed to continuance improvement and high standards of customer service, as part of our aspiration we strongly value and encourage feedback.
Feedback is a critical part of our business and we welcome any compliments, criticism and complaints directed to us.

Here is the available Channels to submit your feedback and complaints.

  • You can Call us on (03) 9492-6982

  • You can email us on –

  • You can also reach us on the chat at

  • You can lodge the complaint below on the feedback and complaint register.

Once your complaint is lodged, we will be in touch with to initiate investigation and resolution options. you will be advised on the outcome reach by our compliance team.
If You are not satisfied with the outcome you may request for an appeal and alternatively you may reach out to the NDIA on 1800-800-110.
For full details please refer to our feedback and complain policy.

Feedback & Complaint Form

Feedback and complaint Policy

Feedback and Complaints Management


Carepro Disability Service is committed to implementing a Feedback and Complaints Management Process to ensure that all participants have knowledge of and access to our complaints management and resolution system. Complaints and other feedback made by all parties are welcomed, acknowledged, respected and well-managed.

Carepro Disability Service ensures :

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This policy provides direction to all Carepro Disability Service employees regarding the importance of responding effectively to complaints and defines what constitutes a complaint, and the process for managing a complaint.


A complaint can be ‘an expression of dissatisfaction with a service provided’ or ‘a concern that provides feedback regarding any aspect of service that identifies issues requiring a response’.At Carepro Disability Service, we will:

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Carepro Disability Service provides information about how to make a complaint to the participants and their family/support network through the ‘Welcome Pack’ and ‘Participant Handbook’.
Complaints can be made by a participant and/or participant’s family/support network.
Carepro Disability Service is aiming to ensure all complaints are acknowledged, assessed, and resolved in a fair, efficient and timely manner.
The complaint will be acknowledged in person, orally or in writing within 5 calendar days after receiving the complaints.
We respect the participant’s right to access an advocate. Please refer to the ‘Right to access an advocate Policy’ in this ‘Participant Handbook’.